COMMONLY ASKED QUESTIONS

WHAT ARE THE SHIPPING COSTS?

We offer free NZ wide shipping.  This service is tracked and your package will arrive within 5 working days.  

This free service excludes rural addresses in New Zealand.  

Rural NZ shipping  (up to 7 working days).  Tracked service   = $4.50

We offer $15 flat rate to Australia  (up to 10 working days)

We are currently only shipping within Australia and New Zealand

WHAT ARE YOUR RETURNS POLICY?

If you are not 100% satisfied with your Macondo filigree, please contact us at jewellerymacondo@gmail.com within 2 weeks of order for a free refund (excluding postage).