COMMONLY ASKED QUESTIONS

WHAT ARE THE SHIPPING COSTS?

We offer free NZ wide shipping.  This service is tracked and your package will arrive within 5 working days.  

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This free service excludes rural addresses in New Zealand.  

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Rural NZ shipping  (up to 7 working days).  Tracked service   = $4.50

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We offer $15 flat rate to Australia  (up to 10 working days)

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We are currently only shipping within Australia and New Zealand

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WHAT ARE YOUR RETURNS POLICY?

If you are not 100% satisfied with your Macondo filigree, please contact us at within 2 weeks of order for a free refund (excluding postage). 

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